Component
SUSPENSION:FRONT:SHOCK ABSORBER
Manufacturer
Volkswagen Group of America, Inc.
What Happened
The front shock absorber in your Audi is a crucial part that helps your vehicle stay stable and controlled. It could crack over time in certain 2019 models, like your Q7 or Q8.
Risk if Unfixed
If the shock absorbers loosen, steering could become unpredictable. This could make it harder to control your vehicle, increasing the risk of a crash.
Free Fix
Your Audi dealer will replace the shock absorber forks at no cost to you, and you've already been notified - they'll take care of the repair.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
Original — Risk if Unfixed
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
Original — Remedy
Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →