Component
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Manufacturer
Chrysler (FCA US, LLC)
What Happened
The head restraints in your second row seats are designed to lock into place to help protect your neck and head in case of a crash. However, some 2023-2024 Jeep Grand Cherokees and Grand Cherokee L models might not lock correctly.
Risk if Unfixed
If the head restraints don't lock, they can't do their job, and you could be at risk of injury to your neck or head during a crash.
Free Fix
Your Jeep dealer will check the head restraints and replace them if they're not locking properly – all at no cost to you. You should schedule the repair as soon as you get your recall notice.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Original — Risk if Unfixed
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Original — Remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →