Component
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Manufacturer
Chrysler (FCA US, LLC)
What Happened
The head restraints in your Jeep's back seats are designed to lock into place when you're driving to help keep your head and neck safe in case of a crash. But in some 2023-2024 Grand Cherokees, these restraints might not lock properly.
Risk if Unfixed
If the head restraints don't lock, they can't do their job of keeping you safe in a crash. This could lead to a higher risk of head and neck injuries for the people sitting in those seats.
Free Fix
Your local Jeep dealer will check the head restraints and replace them if they're not locking correctly – at no cost to you. You should schedule the repair when you get the recall notice in the mail.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Original — Risk if Unfixed
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Original — Remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →