The engine calibration software in your Ram 3500, 4500, or 5500 is the part that monitors your oil levels. In some 2019-2020 models, this software may not alert you to low oil volume.
Risk if Unfixed
If your oil level gets too low, it can damage your engine, leading to an oil leak or a punctured engine block. This could cause a fire.
Free Fix
Your dealer will update the engine software at no cost to you. Letters were scheduled to be mailed on June 25, 2021, but you should contact your dealer now to confirm repair availability and schedule the update.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
Original — Risk if Unfixed
Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
Original — Remedy
Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
The engine oil system in your Ram 3500, 4500, or 5500 is designed to keep your engine lubricated and running smoothly. However, in certain 2019-2020 models, the system may not provide enough protection when the engine is warming up.
Risk if Unfixed
If the engine oil system fails, it could cause the connecting rods to wear out or break, potentially puncturing the engine block and leaking oil. This oil could then ignite and cause a fire.
Free Fix
Your dealer will update the engine software to improve the warm-up protection for your engine, and this repair is free. You should contact your dealer to confirm repair availability and schedule the update.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins
6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
Original — Risk if Unfixed
A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
Original — Remedy
Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
This model year has 2 recorded safety recalls. Model-level listings do not establish VIN-specific open recalls or whether this vehicle is safe to drive. Check your VIN and contact the manufacturer for recall instructions.
What is the ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION recall for the 2019 RAM 4500? (Campaign #21V439000)
The engine calibration software in your Ram 3500, 4500, or 5500 is the part that monitors your oil levels. In some 2019-2020 models, this software may not alert you to low oil volume. If your oil level gets too low, it can damage your engine, leading to an oil leak or a punctured engine block. This could cause a fire. Your dealer will update the engine software at no cost to you. Letters were scheduled to be mailed on June 25, 2021, but you should contact your dealer now to confirm repair availability and schedule the update.
What is the ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION recall for the 2019 RAM 4500? (Campaign #20V511000)
The engine oil system in your Ram 3500, 4500, or 5500 is designed to keep your engine lubricated and running smoothly. However, in certain 2019-2020 models, the system may not provide enough protection when the engine is warming up. If the engine oil system fails, it could cause the connecting rods to wear out or break, potentially puncturing the engine block and leaking oil. This oil could then ignite and cause a fire. Your dealer will update the engine software to improve the warm-up protection for your engine, and this repair is free. You should contact your dealer to confirm repair availability and schedule the update.