Component
COMMUNICATION
Manufacturer
Mercedes-Benz USA, LLC.
What Happened
Your vehicle's emergency call system may send incorrect location information due to a software issue. This affects certain 2013-2017 Mercedes-Benz models.
Risk if Unfixed
If this happens, emergency responders may not arrive at your location quickly, which could increase the risk of injury.
Free Fix
Mercedes-Benz will update your vehicle's software for free, either remotely or at a dealership. They'll check the system and update it as needed, at no cost to you.
Show original NHTSA language
Original — What Happened
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Original — Risk if Unfixed
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Original — Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →