Component
ELECTRICAL SYSTEM:SOFTWARE
Manufacturer
Mercedes-Benz USA, LLC
What Happened
The software in your vehicle's communication module is like a smartphone app that helps your car connect to the internet. In some models, this software can glitch and prevent your car from reaching emergency services if you need help.
Risk if Unfixed
If the eCall system is disabled, you won't be able to call for help from the emergency services center in a life-threatening situation, which could delay responders and increase the risk of injury.
Free Fix
Your Mercedes-Benz dealer will update the communication module software with a new version, free of charge. This update will happen through an over-the-air update or a visit to the dealer, and you should schedule it as soon as you get the recall notice.
Show original NHTSA language
Original — What Happened
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Original — Risk if Unfixed
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Original — Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →