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Campaign 22V365000

Moderate Plain English
ID: #22V365000 MFR: Mercedes-Benz USA, LLC

What This Recall Means

Component

ELECTRICAL SYSTEM:SOFTWARE

What Happened
The software in your vehicle's communication module is like a smartphone app that helps your car connect to the internet. In some models, this software can glitch and prevent your car from reaching emergency services if you need help.
Risk if Unfixed
If the eCall system is disabled, you won't be able to call for help from the emergency services center in a life-threatening situation, which could delay responders and increase the risk of injury.

How to Get This Fixed

Free Fix
Your Mercedes-Benz dealer will update the communication module software with a new version, free of charge. This update will happen through an over-the-air update or a visit to the dealer, and you should schedule it as soon as you get the recall notice.

Affected Vehicles

Is YOUR vehicle affected?

This page lists the models and model years named in NHTSA campaign #22V365000. Matching a model and year on this list does not prove an individual vehicle is affected — some vehicles in an affected model year are never part of the recall population. The authoritative way to know is a VIN check against NHTSA's own records.