Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Manufacturer
BMW of North America, LLC
What Happened
The emergency call system in your vehicle is a feature that notifies first responders in case of a serious crash. However, in some 2025 BMW models, this system has been accidentally turned off due to a software glitch.
Risk if Unfixed
If you're in a severe crash and the eCall system is deactivated, emergency responders might not be alerted to your location, which could delay help and increase the risk of injury.
Free Fix
Your BMW dealer will update the vehicle's software to fix the issue, and this service is free of charge. You'll receive a recall notice by mail on September 12, 2025, and you can also contact BMW customer service at 1-800-525-7417 for more information.
Show original NHTSA language
Original — What Happened
BMW of North America, LLC (BMW) is recalling certain 2025 F 900 GS, F 800 GS, R 1300 GS Adventure, R 1300 GS, S 1000 RR, S 1000 R, and K 1600 GT vehicles equipped with the optional emergency call system. The emergency call system (eCall) may have been deactivated due to a software programming error.
Original — Risk if Unfixed
In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.
Original — Remedy
The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →