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Campaign 19V787000

Under Review Plain English
ID: #19V787000 MFR: Mercedes-Benz USA, LLC.

What This Recall Means

Component

COMMUNICATION

What Happened
Your vehicle's emergency call system may send incorrect location information due to a software issue. This affects certain 2013-2017 Mercedes-Benz models.
Risk if Unfixed
If this happens, emergency responders may not arrive at your location quickly, which could increase the risk of injury.

How to Get This Fixed

Free Fix
Mercedes-Benz will update your vehicle's software for free, either remotely or at a dealership. They'll check the system and update it as needed, at no cost to you.

Affected Vehicles

Is YOUR vehicle affected?

This page lists the models and model years named in NHTSA campaign #19V787000. Matching a model and year on this list does not prove an individual vehicle is affected — some vehicles in an affected model year are never part of the recall population. The authoritative way to know is a VIN check against NHTSA's own records.