Component
ELECTRICAL SYSTEM:SOFTWARE
Manufacturer
Mercedes-Benz USA, LLC
What Happened
Your vehicle's software may not accurately send your location to emergency services in case of a crash, due to a problem with the communication module.
Risk if Unfixed
If this happens, emergency responders might be sent to the wrong location, which could increase the risk of injury after a crash.
Free Fix
You'll receive a free update to the communication module software, either through a visit to a dealer or an over-the-air update, to ensure your vehicle can accurately send your location to emergency services.
Show original NHTSA language
Original — What Happened
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Original — Risk if Unfixed
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Original — Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →