Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Manufacturer
BMW of North America, LLC
What Happened
The eCall system in your vehicle is a safety feature that sends emergency responders your location and a description of the crash in the event of an accident. However, a software glitch could prevent this system from working properly.
Risk if Unfixed
If you're ever in a serious crash, the eCall system might not alert first responders to your location, which could delay help and increase the risk of injury.
Free Fix
Your BMW dealer will update the software in your vehicle's electronic control unit, free of charge, to fix the glitch. You'll receive a notification when the update is available, and you can also contact BMW customer service at 1-800-525-7417 for more information.
Show original NHTSA language
Original — What Happened
BMW of North America, LLC (BMW) is recalling certain 2025 F 900 GS, F 800 GS, R 1300 GS Adventure, R 1300 GS, S 1000 RR, S 1000 R, and K 1600 GT vehicles equipped with the optional emergency call system. The emergency call system (eCall) may have been deactivated due to a software programming error.
Original — Risk if Unfixed
In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.
Original — Remedy
The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.
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Repairs are free at any authorized dealer. Find a dealer →