Component
SEATS
Manufacturer
Volkswagen Group of America, Inc.
What Happened
The front seats in your vehicle have a frame that holds the backrest in place. In some 2020-2021 models, this frame wasn't welded correctly, which could cause it to break.
Risk if Unfixed
If you get rear-ended, the backrest might not stay in place, and you could be at higher risk of injury because the seat won't be doing its job to restrain you.
Free Fix
Your Volkswagen or Audi dealer will inspect the front seats and replace the seatback frames if they're not welded correctly – free of charge. You'll be notified when it's time to schedule the repair.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Original — Risk if Unfixed
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Original — Remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →