Component
SEATS
Manufacturer
Volkswagen Group of America, Inc.
What Happened
The front seats in your vehicle have a complex metal frame that holds the backrest in place. In some 2020-2021 models, this frame might not have been properly attached, which could cause problems.
Risk if Unfixed
If you're in a rear-end crash, the backrest could break or collapse, reducing the effectiveness of the seatbelt and increasing the risk of injury or harm to you or your passengers.
Free Fix
Your dealer will inspect the front seats and replace the seatback frames if necessary, all at no cost to you. You'll receive a notice with instructions on how to schedule the repair.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Original — Risk if Unfixed
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Original — Remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →