ID: #19V654000
MFR: Nissan North America, Inc.
SYSTEM_COMPONENT
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
EVENT_SUMMARY
A software issue with your vehicle's back-up camera system may cause the rear view image to be hidden or not visible when you're in reverse gear. This is a problem because the camera system is supposed to help you see what's behind your vehicle when you're backing up.
RISK_ASSESSMENT
If you can't see what's behind your vehicle when you're backing up, you're more likely to crash, which could lead to injuries or damage to your vehicle.
RESOLUTION_PROTOCOL
Nissan will update the back-up camera software for free, and you'll be notified when it's time to bring your vehicle in for the repair. You can contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200 to get the process started.