Component
SEATS:MID/REAR ASSEMBLY
Manufacturer
Ford Motor Company
What Happened
The attachment bracket that holds your second-row seat headrest in your Ford Expedition or Lincoln Navigator is a crucial safety feature. It might not be properly attached to the seat frame, which could put you at risk in a crash.
Risk if Unfixed
If the headrest bracket fails, it may not keep you safe in a collision, and you could get injured.
Free Fix
Your Ford dealer will inspect the seat and replace it if necessary, at no cost to you. They'll make sure your seat is secure and safe, and you should schedule the repair as soon as you get the recall notice.
Show original NHTSA language
Original — What Happened
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Original — Risk if Unfixed
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Original — Remedy
Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →