You should know that your Jeep Cherokee's drivetrain has a small part called the Power Transfer Unit (PTU) that helps transfer power to the wheels.
Risk if Unfixed
If this part fails, you could lose control of your vehicle while driving, which could cause a crash, or your vehicle could roll away while you're parked, which could lead to a crash or injury.
Free Fix
The dealership will update your vehicle's software for free to prevent the PTU from failing, ensuring your vehicle stays in gear and doesn't roll away.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Original — Risk if Unfixed
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
Original — Remedy
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Your 2014 Jeep Cherokee with a 3.2L engine has a potential issue with its automatic transmission. The clutch might get stuck, causing the transmission to shift to neutral unexpectedly.
Risk if Unfixed
If this happens, you might lose control of your vehicle, which could increase the risk of a crash.
Free Fix
Chrysler will update the transmission software in your vehicle for free. They'll notify you when the repair is ready, and you can schedule an appointment with a dealership at no cost to you.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
Original — Risk if Unfixed
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Original — Remedy
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Your vehicle's transmission may have a problem with the wire harness that connects the transmission to the computer. This is a safety issue with the 9-speed automatic transmission in certain Jeep and Chrysler vehicles.
Risk if Unfixed
If your transmission shifts to neutral unexpectedly, you could lose control of your vehicle and be at a higher risk of getting into a crash.
Free Fix
Chrysler will reprogram the computer system and fix the wire harness for free. They will contact you to schedule an appointment at a dealership where you can have the repair done at no cost to you.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
Original — Risk if Unfixed
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Original — Remedy
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.