Component
STRUCTURE:BODY
Manufacturer
Ford Motor Company
What Happened
Your vehicle's driver and front passenger door trim may detach while driving, which is a safety concern.
Risk if Unfixed
If the door trim detaches, it could create a road hazard and increase your risk of being in a crash.
Free Fix
Ford will repair or replace the door trim for free, and they've already sent you a letter to let you know. You can contact them at 1-866-436-7332 or check your VIN on NHTSA.gov to learn more.
Show original NHTSA language
Original — What Happened
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Original — Risk if Unfixed
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Original — Remedy
Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →