Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Manufacturer
BMW of North America, LLC
What Happened
Your vehicle's emergency call system, which alerts first responders in case of an accident, has a software issue that could prevent it from sending help when you need it most.
Risk if Unfixed
In a crash, first responders might not get your location or know you need assistance, which could lead to a delay in getting you the help you need.
Free Fix
BMW will update the software for your emergency call system, either remotely or at a dealer, at no cost to you. Just wait for the recall notice and schedule the update as soon as you receive it.
Show original NHTSA language
Original — What Happened
BMW of North America, LLC (BMW) is recalling certain 2025 F 900 GS, F 800 GS, R 1300 GS Adventure, R 1300 GS, S 1000 RR, S 1000 R, and K 1600 GT vehicles equipped with the optional emergency call system. The emergency call system (eCall) may have been deactivated due to a software programming error.
Original — Risk if Unfixed
In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.
Original — Remedy
The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →