Component
COMMUNICATION: AUTO CRASH NOTIFICATION
Manufacturer
BMW of North America, LLC
What Happened
Your vehicle's emergency call system, which helps send your location in case of an accident, may have been turned off due to a software glitch.
Risk if Unfixed
If you're in an accident, emergency responders might not know where you are, which could put you at risk of injury.
Free Fix
We'll update the software for free, either remotely or at the dealership, so you can feel safe knowing help will arrive quickly in case of an emergency.
Show original NHTSA language
Original — What Happened
BMW of North America, LLC (BMW) is recalling certain 2025 F 900 GS, F 800 GS, R 1300 GS Adventure, R 1300 GS, S 1000 RR, S 1000 R, and K 1600 GT vehicles equipped with the optional emergency call system. The emergency call system (eCall) may have been deactivated due to a software programming error.
Original — Risk if Unfixed
In an emergency, first responders may not receive notification of the crash or emergency location, increasing the risk of injury to riders.
Original — Remedy
The electronic control unit software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are scheduled to be mailed September 12, 2025. Owners may contact BMW customer service at 1-800-525-7417.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →