Component
SEATS
Manufacturer
Volkswagen Group of America, Inc.
What Happened
The front seat frame and backrest adjuster in your vehicle might not have been properly welded. This can cause a problem with how your seat holds you in place during a crash.
Risk if Unfixed
If you're in a rear-end crash, the backrest could break, making it harder for your seat to restrain you. This increases the risk of injury.
Free Fix
Your dealer will inspect the front seats and replace the seatback frames if needed – all at no cost to you. You should schedule the repair when you receive the recall notice.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Original — Risk if Unfixed
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Original — Remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →