Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Manufacturer
Chrysler (FCA US LLC)
What Happened
Your vehicle's rearview camera helps you see what's behind you. In some 2019-2020 models, a software glitch can leave the camera image on the screen even when you're not in reverse gear.
Risk if Unfixed
This could distract you while driving, making it harder to see what's really behind you and increasing the risk of a crash.
Free Fix
Your Chrysler dealer will update the software on your radio display for free. You should schedule this update as soon as possible, and you can also choose to do it remotely starting May 1, 2020, if you prefer.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Original — Risk if Unfixed
The lingering rearview image can distract the driver, increasing the risk of a crash.
Original — Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →