Component
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Manufacturer
General Motors LLC
What Happened
The gas struts on your power liftgate are the metal arms that hold it up when it's open. In certain models of your vehicle (2008-2012 Buick Enclave, 2009-2012 Chevrolet Traverse, 2007-2012 GMC Acadia, 2007-2010 Saturn Outlook), these struts might wear out faster than expected.
Risk if Unfixed
If the liftgate's strut fails, it could drop suddenly while you're nearby, hitting you and causing injury.
Free Fix
Your dealer will update the software for your power liftgate actuator motor control unit, which will prevent the liftgate from closing too fast. This fix is free, and you'll be notified when it's time to schedule the repair.
Show original NHTSA language
Original — What Happened
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Original — Risk if Unfixed
If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Original — Remedy
GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →