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Campaign 13V385000

Critical Plain English
ID: #13V385000 MFR: Ford Motor Company

What This Recall Means

Component

STEERING

What Happened
The intermediate shaft in your steering system is a crucial part that helps control your vehicle's direction. In certain 2005-2011 Crown Victoria, Grand Marquis, and Town Car models, corrosion can damage this shaft, causing it to seize and potentially fail.
Risk if Unfixed
If the shaft fails, your steering column could collapse, and you could lose control of your vehicle. This could lead to a crash, especially in high-speed situations.

How to Get This Fixed

Free Fix
Your Ford dealer will replace the lower intermediate shaft for free and inspect the upper intermediate shaft and steering column lower bearing for any damage. They'll repair or replace these parts as needed, and install a retainer clip if the lower bearing has separated. This repair is completely free to you, and you should schedule it as soon as possible.

Affected Vehicles

Is YOUR vehicle affected?

This page lists the models and model years named in NHTSA campaign #13V385000. Matching a model and year on this list does not prove an individual vehicle is affected — some vehicles in an affected model year are never part of the recall population. The authoritative way to know is a VIN check against NHTSA's own records.