ID: #13V385000
MFR: Ford Motor Company
Component
STEERING
What Happened
The intermediate shaft in your steering system is a crucial part that helps control your vehicle's direction. In certain 2005-2011 Crown Victoria, Grand Marquis, and Town Car models, corrosion can damage this shaft, causing it to seize and potentially fail.
Risk if Unfixed
If the shaft fails, your steering column could collapse, and you could lose control of your vehicle. This could lead to a crash, especially in high-speed situations.
Free Fix
Your Ford dealer will replace the lower intermediate shaft for free and inspect the upper intermediate shaft and steering column lower bearing for any damage. They'll repair or replace these parts as needed, and install a retainer clip if the lower bearing has separated. This repair is completely free to you, and you should schedule it as soon as possible.