Component
STEERING:RACK AND PINION:PINION SHAFT
Manufacturer
Ford Motor Company
What Happened
The pinion shaft is a crucial part in your vehicle's steering system, connecting the steering wheel to the front wheels. In certain Crown Victoria, Grand Marquis, and Town Car models from 2005 to 2011, the repair of the upper intermediate shaft may not have been done correctly.
Risk if Unfixed
If the repair wasn't done right, the shaft could break apart while you're driving, causing you to lose control of your vehicle's steering. This could increase the risk of a serious crash.
Free Fix
Your Ford dealer will check the steering shaft to make sure it's fixed correctly. If it's not, they'll replace it for you, free of charge. You should schedule the repair as soon as you get the recall notice.
Show original NHTSA language
Original — What Happened
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Original — Risk if Unfixed
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Original — Remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →