Component
STEERING:RACK AND PINION:PINION SHAFT
Manufacturer
Ford Motor Company
What Happened
The pinion shaft in your steering system is a critical part that helps your vehicle turn smoothly. In certain 2005-2011 Ford Crown Victoria, Grand Marquis, and Lincoln Town Car models, this shaft may not have been repaired correctly after a previous recall.
Risk if Unfixed
If the pinion shaft fails, it could break, causing a loss of steering control. This could make it hard to steer your vehicle, increasing the risk of a crash.
Free Fix
Your Ford dealer will check the steering shaft and replace it if necessary, at no cost to you. You should schedule the repair as soon as you get the recall notice, and contact Ford customer service at 1-866-436-7332 for more information.
Show original NHTSA language
Original — What Happened
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Original — Risk if Unfixed
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Original — Remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →