Your Sprinter or Metris wasn't fully inspected at the factory, so some safety-critical parts might not be secure.
Risk if Unfixed
If a critical part is loose, it could fail while you're driving, increasing the risk of a crash and putting you or others in danger.
Free Fix
Daimler Vans will inspect your vehicle at the reassembly plant and fix any loose parts at no cost to you. You should contact your dealer now to confirm repair availability and schedule the inspection.
Show original NHTSA language
Original — What Happened
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Original — Risk if Unfixed
Failure to identify loose safety related parts can increase the risk of crash and injury.
Original — Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Your 2018-2019 Mercedes-Benz Sprinter or Metris didn't get a final check before it left the factory, which means some safety-critical parts or connections might be loose or not working properly.
Risk if Unfixed
If these parts aren't tightened or fixed, there's a higher chance of a crash or injury because safety systems might not work as they should.
Free Fix
Your dealer will perform a thorough inspection to make sure all safety-critical parts and connections are secure, free of charge. To confirm repair availability, contact your dealer or DVUSA customer service at 1-877-762-8267, referencing recall number VSX566ZP25.
Show original NHTSA language
Original — What Happened
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Original — Risk if Unfixed
Failure to identify loose safety related parts can increase the risk of crash and injury.
Original — Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
This model year has 2 recorded safety recalls. Model-level listings do not establish VIN-specific open recalls or whether this vehicle is safe to drive. Check your VIN and contact the manufacturer for recall instructions.
What is the UNKNOWN OR OTHER recall for the 2019 MERCEDES-BENZ Sprinter? (Campaign #19V693000)
Your Sprinter or Metris wasn't fully inspected at the factory, so some safety-critical parts might not be secure. If a critical part is loose, it could fail while you're driving, increasing the risk of a crash and putting you or others in danger. Daimler Vans will inspect your vehicle at the reassembly plant and fix any loose parts at no cost to you. You should contact your dealer now to confirm repair availability and schedule the inspection.
What is the UNKNOWN OR OTHER recall for the 2019 MERCEDES-BENZ Sprinter? (Campaign #19V222000)
Your 2018-2019 Mercedes-Benz Sprinter or Metris didn't get a final check before it left the factory, which means some safety-critical parts or connections might be loose or not working properly. If these parts aren't tightened or fixed, there's a higher chance of a crash or injury because safety systems might not work as they should. Your dealer will perform a thorough inspection to make sure all safety-critical parts and connections are secure, free of charge. To confirm repair availability, contact your dealer or DVUSA customer service at 1-877-762-8267, referencing recall number VSX566ZP25.