Component
ELECTRICAL SYSTEM:IGNITION
Manufacturer
General Motors LLC
What Happened
The ignition lock actuator in your vehicle is a small part that helps turn the key to start the engine. In some 2011-2012 Escalade, Silverado, Suburban, and Tahoe models, this part can get stuck, making it hard to turn the key or causing the engine to start unexpectedly.
Risk if Unfixed
If the ignition gets stuck, the engine, steering, and brakes could shut off suddenly while you're driving, making it harder to control your vehicle and increasing the risk of a crash. In a bad situation, the airbags might not deploy, putting you and your passengers at risk of serious injury.
Free Fix
Your dealership will inspect the ignition lock housing and replace it if necessary – all for free. You'll get a notification, and you should schedule the repair as soon as possible.
Show original NHTSA language
Original — What Happened
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Original — Risk if Unfixed
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Original — Remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →