Component
STRUCTURE:BODY
Manufacturer
Ford Motor Company
What Happened
The part in question is the B-Pillar door trim on your Flex, which is the piece of plastic that connects the roof to the side of the car. It's a safety feature to keep the doors closed while driving.
Risk if Unfixed
If the B-Pillar trim detaches while you're driving, it could create a road hazard, like a loose piece of plastic in your path. This could increase the risk of a crash, especially if another driver hits it.
Free Fix
Your Ford dealer will repair or replace the B-Pillar trim as needed, at no cost to you. You should schedule the repair once you get the recall notice – it's free, and it's a necessary step to ensure your safety on the road.
Show original NHTSA language
Original — What Happened
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Original — Risk if Unfixed
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Original — Remedy
Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →