Component
ELECTRICAL SYSTEM
Manufacturer
Volvo Car USA, LLC
What Happened
The e-call system in your vehicle is a critical safety feature that alerts emergency services in case of an accident. It's connected to a small antenna and a computer module that can detect when you're in a crash and alert help.
Risk if Unfixed
If you see a 'e-Call Service Required' message on your dashboard, it could be a false alarm. This might make you think the system is working fine, but in reality, it could be failing to detect a real emergency, which could delay help arriving during a crash, increasing the risk of injury.
Free Fix
Your Volvo dealer will update the computer software for the e-call system's antenna and module, ensuring it works properly - and it's on the house. You should schedule the repair as soon as you receive the recall notice.
Show original NHTSA language
Original — What Happened
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Original — Risk if Unfixed
The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
Original — Remedy
Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →