Component
ELECTRICAL SYSTEM:SOFTWARE
Manufacturer
Volvo Car USA LLC
What Happened
Your Vehicle Connectivity Module (VCM) is a computer system that helps your car stay connected with emergency services. In certain 2017-2019 models, the software in this module might be faulty, affecting your car's ability to share your location with emergency responders in case of an emergency.
Risk if Unfixed
If you're involved in a crash or need help, emergency responders might not know your exact location. This could delay their response, which could put you and others at risk.
Free Fix
Your Volvo dealer will update the software in your VCM for free. You'll receive a notification with scheduling instructions once the update is available.
Show original NHTSA language
Original — What Happened
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Original — Risk if Unfixed
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Original — Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →