Component
ELECTRICAL SYSTEM:SOFTWARE
Manufacturer
Volvo Car USA LLC
What Happened
The software in your vehicle's computer controls various features like GPS and emergency services. In some 2017-2019 models, this software has a glitch that can cause the GPS to fail in an emergency.
Risk if Unfixed
If you're in a crash or emergency, the GPS won't send your location to emergency responders, which can delay their response and put you and others at risk.
Free Fix
Your Volvo dealer will update the software in your vehicle's computer to fix the issue, and this repair is free. You should schedule it as soon as you receive the recall notice.
Show original NHTSA language
Original — What Happened
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Original — Risk if Unfixed
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Original — Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →