Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Manufacturer
Subaru of America, Inc.
What Happened
Your vehicle's rearview display may not always turn on because of a software glitch that happened during an update.
Risk if Unfixed
If the rearview display shuts off, you may not be able to see what's behind you, which increases the risk of a crash.
Free Fix
Subaru will fix this for you free of charge by updating the software and, if needed, replacing a computer module at your local dealership.
Show original NHTSA language
Original — What Happened
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Original — Risk if Unfixed
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Original — Remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →