Component
BACK OVER PREVENTION:SOFTWARE
Manufacturer
Volkswagen Group of America, Inc.
What Happened
Your Tiguan or Arteon's rearview camera is a crucial safety feature that shows you what's behind your vehicle when you're reversing. However, there's a software issue that might prevent the camera image from displaying correctly when you start your vehicle.
Risk if Unfixed
If the camera doesn't work properly, you might not see what's behind you while reversing, which could increase the risk of a crash.
Free Fix
Your dealer will update the software controlling your rearview camera at no charge to you. Just schedule the repair as soon as you receive the recall notice, and you'll be back on the road with a functioning rearview camera.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Original — Risk if Unfixed
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Original — Remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →