ID: #25V082000
MFR: Volkswagen Group of America, Inc.
SYSTEM_COMPONENT
BACK OVER PREVENTION:SOFTWARE
EVENT_SUMMARY
Your vehicle's rearview camera may not display an image when you start the car due to a software error in the camera control unit.
RISK_ASSESSMENT
If the rearview camera doesn't work, it could increase your risk of getting into a crash, especially when reversing.
RESOLUTION_PROTOCOL
Dealers will update the software for the camera control unit for free, so you don't have to pay a thing. You'll get a letter with instructions on how to schedule the fix, and you can also contact customer service at 1-800-893-5298 for Volkswagen or 1-800-253-2834 for Audi.