Component
BACK OVER PREVENTION:SOFTWARE
Manufacturer
Tesla, Inc.
What Happened
Your vehicle's backup camera and other display features might not work properly if a small computer chip inside the center screen wears out.
Risk if Unfixed
If this happens, you might lose the rearview camera display, defrost/defog controls, and turn signal lights, which could reduce your visibility and increase the risk of a crash.
Free Fix
We'll notify you when it's time, and our dealership will replace the faulty chip for free with an updated one that will keep your features working smoothly.
Show original NHTSA language
Original — What Happened
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Original — Risk if Unfixed
The eMMC controller wear-out condition can cause the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting, reducing visibility and increasing the risk of a crash.
Original — Remedy
Owners should ensure their vehicles are operating firmware release 2020.48.48.12 or newer, which will alert owners if the eMMC is approaching lifetime wear. Tesla will notify owners, and will replace the VCM daughterboard with one containing an enhanced eMMC controller, free of charge. The recall began March 29, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-21-001.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →