Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Manufacturer
Chrysler (FCA US LLC)
What Happened
The rearview camera system in your vehicle is a safety feature that helps you see what's behind your car when you're reversing. In some affected models, the camera image can stay on the screen even after you shift out of reverse.
Risk if Unfixed
If this happens, it could distract you while driving, making it harder to focus on the road and increasing the risk of a crash.
Free Fix
Your dealer will update the software on your radio display to fix the issue, at no cost to you. You can also choose to do this update remotely through an over-the-air update starting May 1, 2020. Just schedule the update with your dealer when you get the recall notice.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Original — Risk if Unfixed
The lingering rearview image can distract the driver, increasing the risk of a crash.
Original — Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →