Component
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Manufacturer
Toyota Motor Engineering & Manufacturing
What Happened
The head restraints in your Lexus RX or NX are designed to cushion your head during a crash. In some 2024-2025 models, these head restraints can be accidentally taken off without using the release button.
Risk if Unfixed
If a head restraint is removed and not put back in place, it could fail to protect your head in a rear-end collision, potentially leading to serious injury.
Free Fix
Your Lexus dealer will replace the faulty head restraints on your driver and passenger seats with new ones, at no cost to you. You should schedule the repair as soon as you get the recall notice.
Show original NHTSA language
Original — What Happened
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Original — Risk if Unfixed
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Original — Remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →