Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Manufacturer
Chrysler (FCA US LLC)
What Happened
Your vehicle has a software issue with the rearview camera system, which can cause the camera image to stay on the screen after you shift out of reverse gear.
Risk if Unfixed
If this happens, it can be distracting and increase the risk of a crash. You should be aware of your surroundings at all times while driving.
Free Fix
You'll receive a notification, and the dealership will update the software in your radio display for free. You can also choose to do this remotely via an Over-The-Air update, which started on May 1st.
Show original NHTSA language
Original — What Happened
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Original — Risk if Unfixed
The lingering rearview image can distract the driver, increasing the risk of a crash.
Original — Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →