Component
BACK OVER PREVENTION:SOFTWARE
Manufacturer
Volkswagen Group of America, Inc.
What Happened
Your vehicle's rearview camera may not display an image when you start the car due to a software error in the camera control unit.
Risk if Unfixed
If the rearview camera doesn't work, it could increase your risk of getting into a crash, especially when reversing.
Free Fix
Dealers will update the software for the camera control unit for free, so you don't have to pay a thing. You'll get a letter with instructions on how to schedule the fix, and you can also contact customer service at 1-800-893-5298 for Volkswagen or 1-800-253-2834 for Audi.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Original — Risk if Unfixed
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Original — Remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →