Component
SEATS
Manufacturer
Volkswagen Group of America, Inc.
What Happened
Your vehicle may have a problem with the front seat frame and backrest adjuster, which could be loose because of improper welding.
Risk if Unfixed
If you're in a rear-end crash, the backrest could break, which might reduce the protection of the airbags and increase the risk of injury to you and your passengers.
Free Fix
Volkswagen will contact you and fix your seat for free. A dealer will inspect your seat and replace the seatback frame if it's not properly welded, all at no cost to you.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Original — Risk if Unfixed
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Original — Remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →