ID: #18V592000
MFR: Ford Motor Company
SYSTEM_COMPONENT
EQUIPMENT:ELECTRICAL
EVENT_SUMMARY
Your 120V convenience charge cord, which came with your vehicle, doesn't have a safety feature called a thermistor. This is a small electronic component that helps prevent overheating.
RISK_ASSESSMENT
If the cord overheats, it can catch on fire, which could cause serious damage or even injury.
RESOLUTION_PROTOCOL
We'll replace your old cord with a new one that has the thermistor for free. You can also contact Ford at 1-866-436-7332 to start the process.