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2017 MERCEDES-BENZ S-Class COMMUNICATION Recalls

2 recalls Highest severity: Standard NHTSA Filing

All recalls are free to repair at your local dealership. Contact your dealer to schedule service for COMMUNICATION issues.

← View all 2017 MERCEDES-BENZ S-Class recalls

COMMUNICATION Safety Recalls

Standard NHTSA Filing #21V072000 NHTSA Official Language
Component

COMMUNICATION

Manufacturer
Mercedes-Benz USA, LLC
What Happened
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk if Unfixed
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Free Fix
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
View full recall details → Repairs are free at any authorized dealer. Find a dealer →
Standard NHTSA Filing #19V787000 NHTSA Official Language
Component

COMMUNICATION

Manufacturer
Mercedes-Benz USA, LLC.
What Happened
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk if Unfixed
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Free Fix
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
View full recall details → Repairs are free at any authorized dealer. Find a dealer →

Other MERCEDES-BENZ S-Class 2017 Recalls

SEAT BELTS
2 recalls
STRUCTURE
2 recalls
STEERING
1 recall
ELECTRICAL SYSTEM
1 recall
EXTERIOR LIGHTING
1 recall
LATCHES/LOCKS/LINKAGES
1 recall

Other MERCEDES-BENZ S-Class Years

2022
4 recalls
2021
11 recalls
2019
11 recalls
2018
12 recalls
2016
6 recalls
2015
5 recalls
2014
5 recalls
2012
2 recalls
2011
2 recalls

Similar COMMUNICATION Recalls in Other Vehicles

2017 MERCEDES-BENZ C-Class
20 COMMUNICATION recalls
2017 MERCEDES-BENZ GLS-Class
20 COMMUNICATION recalls
2025 BMW F 800 GS
10 COMMUNICATION recalls
2025 BMW F 900 GS
10 COMMUNICATION recalls
2025 BMW K 1600 GT
10 COMMUNICATION recalls
2025 BMW R 1300 GS
10 COMMUNICATION recalls

Frequently Asked Questions

Is the 2017 MERCEDES-BENZ S-Class safe to drive?

This model year has 2 recorded safety recalls. Model-level listings do not establish VIN-specific open recalls or whether this vehicle is safe to drive. Check your VIN and contact the manufacturer for recall instructions.

What is the COMMUNICATION recall for the 2017 MERCEDES-BENZ S-Class? (Campaign #21V072000)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function. A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

What is the COMMUNICATION recall for the 2017 MERCEDES-BENZ S-Class? (Campaign #19V787000)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.