Component
ELECTRICAL SYSTEM:IGNITION
Manufacturer
General Motors LLC
What Happened
Your vehicle may have a faulty ignition lock actuator that makes turning the key difficult or causes the ignition to get stuck in the 'Start' position.
Risk if Unfixed
If the ignition gets stuck, you could lose engine, steering, and braking power, which could lead to a crash. If you're in a crash, your air bags might not deploy, putting you at risk of injury.
Free Fix
GM will fix the issue for free by inspecting and replacing the ignition lock housing at a dealership. You'll receive a notification, and you can contact them at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC) for more information.
Show original NHTSA language
Original — What Happened
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Original — Risk if Unfixed
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Original — Remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →