Component
ELECTRICAL SYSTEM:SOFTWARE
Manufacturer
Volvo Car USA LLC
What Happened
Your vehicle's software may have a problem with the system that connects your car to the internet and provides services like GPS and emergency assistance. The issue could cause your GPS to not send your location to emergency responders in case of an emergency.
Risk if Unfixed
If you're in an accident or need help, not being able to share your location with emergency responders could slow down their response time, which could affect how quickly you get the help you need.
Free Fix
Volvo will fix the software for free. You'll be contacted by Volvo to schedule a visit to a dealership, where the software will be updated to ensure your safety features work properly.
Show original NHTSA language
Original — What Happened
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Original — Risk if Unfixed
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Original — Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →