ID: #24V480000
MFR: Volkswagen Group of America, Inc.
SYSTEM_COMPONENT
BACK OVER PREVENTION:SOFTWARE
EVENT_SUMMARY
Your vehicle's rearview camera may show a delayed or no image when you're in reverse gear, which can affect your view of what's behind the car.
RISK_ASSESSMENT
If your rearview camera is delayed or not working, you may have a reduced view of what's behind your vehicle, which can increase your risk of being injured or crashing.
RESOLUTION_PROTOCOL
We'll update the software in your infotainment system for free to fix the issue. A letter was sent to you on July 15 or 16, 2024, but you can also contact VW customer service at 1-800-893-5298 for more information.