ID: #23V420000
MFR: Ford Motor Company
Component
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
What Happened
The owner's manual for your Expedition, Navigator, or F-Super Duty has a missing section on how to properly adjust and remove the head restraints in the third row.
Risk if Unfixed
If you don't know how to adjust or remove the head restraints, you could be at risk of injury in a crash, especially if you're a passenger in the third row. This is because the head restraints might not be properly positioned to protect you.
Free Fix
Ford will send you a free update for your owner's manual with the missing instructions. You should expect to receive the updated manual in the mail, and if you have questions, you can call Ford's customer service at 1-866-436-7332.