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2012 MAZDA Mazda5 STRUCTURE Recalls

1 recall Highest severity: Standard NHTSA Filing

All recalls are free to repair at your local dealership. Contact your dealer to schedule service for STRUCTURE issues.

← View all 2012 MAZDA Mazda5 recalls

STRUCTURE Safety Recalls

Standard NHTSA Filing #16V644000 Plain English
Component

STRUCTURE:BODY:HATCHBACK/LIFTGATE

Manufacturer
Mazda North American Operations
What Happened
The lift gate support struts in your vehicle are like strong arms that hold the back hatch in place. In certain models, these struts can corrode and break, causing the hatch to drop unexpectedly.
Risk if Unfixed
If the hatch falls, it could hit you, potentially causing injury. This is a serious risk because you could be standing nearby or caught off guard.
Free Fix
Your Mazda dealer will replace the lift gate supports with new, rust-resistant ones at no cost to you. However, parts are currently in short supply, so you should contact your dealer to check on the availability of the repair and schedule it as after confirming availability with your dealer as possible. This timing describes the original 2016 filing; contact your dealer now to confirm the free repair is available.
Show original NHTSA language
Original — What Happened
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Original — Risk if Unfixed
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Original — Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
View full recall details → Repairs are free at any authorized dealer. Find a dealer →

Other MAZDA Mazda5 Years

2015
1 recall
2014
1 recall
2013
1 recall
2010
1 recall
2009
3 recalls
2008
2 recalls
2007
2 recalls
2006
3 recalls

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Frequently Asked Questions

Is the 2012 MAZDA Mazda5 safe to drive?

This model year has 1 recorded safety recall. Model-level listings do not establish VIN-specific open recalls or whether this vehicle is safe to drive. Check your VIN and contact the manufacturer for recall instructions.

What is the STRUCTURE:BODY:HATCHBACK/LIFTGATE recall for the 2012 MAZDA Mazda5? (Campaign #16V644000)

The lift gate support struts in your vehicle are like strong arms that hold the back hatch in place. In certain models, these struts can corrode and break, causing the hatch to drop unexpectedly. If the hatch falls, it could hit you, potentially causing injury. This is a serious risk because you could be standing nearby or caught off guard. Your Mazda dealer will replace the lift gate supports with new, rust-resistant ones at no cost to you. However, parts are currently in short supply, so you should contact your dealer to check on the availability of the repair and schedule it as soon as possible.