ID: #16V644000
MFR: Mazda North American Operations
SYSTEM_COMPONENT
STRUCTURE:BODY:HATCHBACK/LIFTGATE
EVENT_SUMMARY
Your vehicle's lift gate support struts may corrode and break, causing the lift gate to drop unexpectedly.
RISK_ASSESSMENT
If the lift gate falls, it could hit you and increase your risk of injury.
RESOLUTION_PROTOCOL
Mazda will replace both lift gate supports for free, but parts aren't available yet. You should contact Mazda customer service at 1-800-222-5500 to schedule the repair when parts become available.