Component
ELECTRICAL SYSTEM:IGNITION:SWITCH
Manufacturer
Volkswagen Group of America, Inc.
What Happened
The ignition switch in your Routan is a crucial part that turns your engine on and off. In some 2009 and 2010 models, this switch can move unexpectedly, turning off the engine and safety systems while driving.
Risk if Unfixed
If the ignition switch turns off unexpectedly, your engine will die, and you'll lose power steering and power brakes. This can make it harder to control your vehicle and increase the risk of a crash or injury.
Free Fix
Your Volkswagen dealer will replace the faulty ignition switch and key fob with new ones, all free of charge. You should schedule the repair as soon as you get the recall notice.
Show original NHTSA language
Original — What Happened
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009 Routan vehicles manufactured June 25, 2008, to July 8, 2009, and 2010 Routan vehicles manufactured October 1, 2009, to August 11, 2010. This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring.
Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Original — Risk if Unfixed
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Original — Remedy
Volkswagen will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on June 23, 2015. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 28H1. Note: This recall supersedes recalls 11V151 and 14V396. Vehicles that previously received an ignition switch trim ring as a recall remedy must have their vehicles remedied again under this campaign. Vehicles that have already received a new ignition switch are not covered by this campaign.
View full recall details →
Repairs are free at any authorized dealer. Find a dealer →