ID: #25V133000
MFR: Ford Motor Company
SYSTEM_COMPONENT
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
EVENT_SUMMARY
Your vehicle's Hybrid Powertrain Control Module (HPCM) software may need to be updated to prevent unexpected shifting into neutral, which can cause a loss of drive power.
RISK_ASSESSMENT
If this issue isn't fixed, you could lose power while driving, which increases the risk of a crash.
RESOLUTION_PROTOCOL
You'll need to take your vehicle to a Ford dealership, where they'll update the HPCM software for free, and you'll be notified by mail with a letter dated April 11, 2025.